There are actually situations where we have to collaborate with our partners to refund your money — for example, when the transaction in dilemma was produced on among our partners’ Internet sites through our widget.

Overall, Changelly is really a solid option for investors who are interested in trading a person copyright for an additional without the hassle of a traditional exchange.


Numerous Local community members have voiced their disappointment with the company, however, stating factors throughout the weak exchange rates I mentioned higher than.

I didn’t get my account activation e mail I forgot the password to my Changelly account How could I improve my password? How is my account secured? How you can delete an account on Changelly? How to order

Your problem was forwarded and is particularly remaining investigated for real. We will update you when the specific situation will get off the ground.

Changelly is An immediate copyright exchange that has been running on the market considering that 2015. We successfully serviced millions of shoppers over this time and go on to supply speedy copyright-to-copyright exchanges and buys to more than 2.


Adhere to these basic Guidance, and also you will significantly lessen the likelihood of at any time being forced to claim a refund. For those who have any concerns throughout your transaction, make sure you come to feel free to handle them to our help crew while in the live chat. Fantastic luck on the copyright journey!

In case you’re sending an e mail to our assistance staff, do it from the e-mail address connected to your account. It will give us immediate access towards your transaction history together with other useful details that will support to take care of your scenario.

Contact us by way of live chat internet — it’s the speediest option. You'll find it from the app or inside the desktop Edition with the bottom of your page:



Don’t reuse Changelly pay-in addresses when sending us funds for the duration of a transaction — they will become inactive.

Yow will discover a detailed information about Changelly Buy inside our website. Also, there you will find guides on buying copyright with particular acquire providers.


The latter, for example, depends upon how many other buyers have encountered difficulties at the exact same time as you did. For the time being, our refund system isn't automated, and our support group users resolve all cases manually. As a consequence of this, response time is usually a little bit longer when the workload is high.

The platform’s design facilitates effortless cross-chain options trading, aiming To optimize liquidity, limit losses for option writers and improve gains for option potential buyers — all in the passive way.

Changelly Get supports over 100 fiat currencies. So, if you prefer to to buy copyright with fiat, You should purchase copyright online with your native currency at any time.

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